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1st Level Support & Helpdesk (gn)

QA & Support | Beograd

What you're looking for:
  • You coordinate and control all processes in first level support and keep your colleagues informed about current information, updates and problems.
  • You take care of incoming inquiries, categorising them and already help your colleagues with first assistance if possible.
  • You analyse and prioritise all kinds of requests in direct cooperation with our product management and development departments and document results for our users and colleagues.
  • If necessary, you will write descriptive tickets with possible initial assessment for passing on to developers or other internal positions.
  • In a best case scenario, you already have a basic interest in our key focus area (marketing), you are a good communicator and you have high quality standards.
What we're looking for:
  • You like to work systematically, think in a solution-oriented way and enjoy using your analytical skills in collaboration with your colleagues. 
  • You have already gained experience in first level support or application support? Great!
  • You are full of ideas and drive, you are courageous and you are ready to embrace change - you are bored with stagnation.
  • An analytical, well-structured and implementation-oriented way of working is a matter of course for you
  • You are proficient in the English language
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Xenia